Refund and Cancellation Policy

Last updated: 16 October 2026

This policy applies to paid Clinic Near Me clinic-profile subscriptions sold by MEDINUSA SOLUTIONS (MA0353167-K), trading as Clinic Near Me ("we", "us"). Basic factual clinic listings are free and are not covered by this policy.

1. What you are paying for

• Each subscription covers one physical clinic branch.
• Prices: RM49 per month or RM499 per year per branch.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• A subscription is a digital service (profile management and reporting). Nothing is physically delivered.
• Payment does not buy directory position, enquiries, patient numbers or "Clinic Near Me Verified" status.

2. Cancelling

• You can cancel at any time by emailing hello@clinicnearme.my from your registered email address, or from your clinic portal once that option is available.
• Cancellation stops the next renewal. Your profile-management access continues until the end of the period you have already paid for. After that, your listing goes back to a free basic listing.
• To avoid being charged for the next period, cancel at least 24 hours before the renewal date.

3. When you get a full refund

1. Ownership claim not approved. If we cannot confirm that you are authorised to manage the branch, we refund the full amount you paid for that branch.
2. Annual plan, first 14 days. If you cancel a new annual subscription within 14 days of the first payment, we refund it in full.
3. Duplicate or incorrect charges. If you were charged twice or charged the wrong amount because of our error or a payment error, we refund the excess in full.
4. We stop the service. If we discontinue the subscription service, or end your subscription when you have not breached our terms, we refund the unused part of your current period on a pro-rata basis.

4. When no refund is given

• Monthly subscriptions are not refunded for a partly used month, except in the cases in section 3.
• Annual subscriptions cancelled after the 14-day window are not refunded on a pro-rata basis. Access continues until the end of the paid year.
• Renewal payments are not refunded if you did not cancel before the renewal date, unless you contact us within 7 days of the renewal charge and have not used the paid features since that renewal.
• If we suspend or end a subscription because you breached our terms (for example, false ownership claims, misleading or unsupported clinical claims, or misuse of the portal), you do not get a refund.

5. How to request a refund

Email hello@clinicnearme.my with:

• the clinic branch name,
• the payment reference or invoice number,
• the payment date, and
• the reason for the request.

We will acknowledge your request within 2 business days and give you a decision within 7 business days.

6. How refunds are paid

• Approved refunds go back to the original payment method through our payment provider. We do not refund in cash.
• Once approved, we process the refund within 7 business days. Your bank or card issuer may need up to 14 business days more for it to appear.
• Any payment-gateway or bank fees on refunds are borne by us.

7. Disputes

If you have a problem with a charge, please contact us first so we can resolve it quickly. Raising a chargeback with your bank does not stop you contacting us.

8. Contact

MEDINUSA SOLUTIONS (MA0353167-K), trading as Clinic Near Me
72, Jalan Eko Botani 1/9, Taman Eko Botani, 79100 Iskandar Puteri, Johor
Email: hello@clinicnearme.my

We may update this policy. Changes do not affect payments made before the update.

Subscription plans →Terms of use →